Delivery

From our floor to your yard

An order is not finished when the stone is polished. It is finished when it is standing in your yard in the condition it left ours.

Process

Six steps between confirmation and arrival

Each step has a document or a photograph behind it, so at any point in the movement there is evidence of what was shipped rather than an assurance.

Order confirmation

Shades, finishes, thickness, quantities and destination are fixed in writing before anything is cut, so there is one agreed reference for the whole order.

Pre-dispatch inspection

Finished material is checked against the confirmation for shade consistency, dimension, finish and edge condition.

Moisture check

Material and crating are checked for moisture before sealing. Damp stone in a closed container is how warping and staining start.

Stuffing on record

Photographs and video of the container being loaded are shared with you before the doors are sealed, so you see the load as it actually went in.

Documentation

Commercial invoice, packing list, bill of lading and certificate of origin are prepared and sent, with customs queries handled from our side.

Sailing & tracking

Booking is confirmed with the line and you get the vessel details and updates through to arrival from a single coordinator.

Shipping options

How the material moves

FCL

Full container load, stuffed and sealed at our works. The usual arrangement for a single-destination order.

LCL

Part loads consolidated for smaller quantities, where waiting to fill a container would delay a programme.

Port to port

We deliver to the vessel and hand over at the load port; your forwarder takes it from there.

Door to door

Arranged end to end where you would rather hold one party accountable for the whole movement.

Paperwork

Documents that clear customs first time

A container held at the destination is expensive in a way the freight quote never shows. Most holds come down to a description that does not match the invoice, or an origin certificate that arrives late.

Commercial invoice matching the confirmed order line for line
Packing list with crate marks, counts and gross weights
Bill of lading issued against the booking
Certificate of origin

If your importer needs a document we have not listed, tell us at the enquiry stage rather than after the vessel sails.

Commercial terms

Minimum order quantity: Available on request
Incoterms offered: Available on request
Typical lead time: Available on request
Consignment insurance: Available on request
Payment terms: Available on request